At Ugg Shop, we take pride in offering discerning gentlemen the finest selection of premium footwear. While we’re confident you’ll adore your new formal shoes, loafers, or slippers, we understand that sometimes a return or exchange may be necessary. Our policy reflects the same commitment to quality and service that goes into every pair we sell.

Our Return Policy

We gladly accept returns and exchanges within 15 days of delivery. To be eligible for a return:

  • Items must be unworn, in original condition, and with all tags attached
  • Original packaging must be intact
  • A proof of purchase must be provided

Note on Final Sale Items: Certain premium clearance items and custom-ordered formal shoes may be marked as final sale and are not eligible for return. These will be clearly indicated at the time of purchase.

Return & Exchange Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Ugg Shop Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details: – Item Name: [Product Name] – Size: [Size] – Reason for Return: [Reason] – Preferred Resolution: [Refund/Exchange for (specify alternative product/size)] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions.

Step 3: Ship Your Return

Package the item securely in its original packaging and include all documentation. Affix the provided return label (for US customers) or follow international return shipping instructions.

Return Address:
Ugg Shop Returns
10508 Kovats Court
Louisville, US 40223

Step 4: Processing

Once received, our quality team will inspect your return within 3-5 business days. You’ll receive email confirmation when your refund or exchange is processed.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For size exchanges on our premium men’s footwear:

  • We’ll ship your replacement item once the original is received
  • No additional shipping charges for US exchanges
  • International customers pay only the return shipping
  • If the desired size isn’t available, we’ll process a refund

Damaged or Defective Items

Should your premium footwear arrive damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return and expedited replacement.

International Returns

For our global clientele (excluding some remote areas in Asia):

  • You’re responsible for return shipping costs
  • We recommend using a trackable service
  • Customs fees are non-refundable

For any questions about our returns policy, don’t hesitate to contact our customer service team who will assist you with the same attention to detail we apply to crafting our fine footwear.