At Ugg Shop, we understand that discerning gentlemen demand both premium footwear and exceptional service. Our shipping and returns policies reflect the same commitment to quality that goes into every pair of our fine men’s shoes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)

Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We ship globally, with the exception of certain remote areas in Asia. International customers may be subject to customs fees, which are the responsibility of the recipient.

Returns & Exchanges

We want you to be completely satisfied with your premium footwear purchase. If for any reason you need to return or exchange an item, please follow these guidelines:

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unworn, in original condition with all tags attached
  • Original packaging must be intact
  • Proof of purchase required

Important Note: Certain premium clearance items and custom-ordered formal shoes are marked as final sale and cannot be returned. These will be clearly indicated at purchase.

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Ugg Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Details:
– Item Name: [Product Name]
– Size: [Size]
– Reason for Return: [Reason]
– Preferred Resolution: [Refund/Exchange for (specify alternative product/size)]

Please advise on next steps.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and detailed instructions.

Step 3: Ship Your Return

Package the item securely in its original packaging with all documentation. Include the RMA number clearly on the package.

Return Address:
Ugg Shop Returns
10508 Kovats Court
Louisville, US 40223

Step 4: Processing

Once received, our quality team will inspect your return within 3-5 business days. You’ll receive email confirmation when your refund or exchange is processed.

Refund Information

Approved refunds will be processed to your original payment method within:

  • Credit cards (Visa, MasterCard, JCB): 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Policy

For size exchanges on our premium men’s footwear:

  • We’ll ship your replacement once the original is received
  • No additional shipping charges for US exchanges
  • International customers pay only return shipping
  • If desired size is unavailable, we’ll process a refund

Damaged or Defective Items

Should your premium footwear arrive damaged or defective, contact us immediately at [email protected] with photos of the issue. We’ll arrange a prepaid return and expedited replacement.

International Returns

For our global clientele (excluding some remote areas in Asia):

  • You’re responsible for return shipping costs
  • We recommend using a trackable service
  • Customs fees are non-refundable

For any questions about our policies, don’t hesitate to contact our customer service team who will assist you with the same attention to detail we apply to crafting our fine footwear.