Welcome to Ugg Shop (“we”, “us”, or “our”) at www.gentshoeshop.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Our Commitment to You

At Ugg Shop, we cater to discerning gentlemen who appreciate premium footwear, from formal shoes to wellies, all crafted with exceptional quality. We’re committed to providing:

  • Premium men’s footwear with meticulous attention to detail
  • Transparent policies and exceptional customer service
  • Secure shopping experience with global reach

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your information
  • Keep your password secure and notify us of any unauthorized use

2.2 Acceptable Use

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper working of our site
  • Make fraudulent purchases or false claims

3. Product and Service Description

3.1 Product Offerings

We specialize in premium men’s footwear including:

  • Men’s Formal Shoes
  • Men’s Loafers
  • Men’s Sliders
  • Men’s Slippers
  • Men’s Trainers
  • Men’s Wellies

3.2 Product Accuracy

We strive for accurate product descriptions and images, but please note:

  • Colors may vary slightly due to monitor settings
  • All sizes are approximate
  • Some items may have minor variations as part of their handmade nature

If you receive a product that differs substantially from its description, please contact us immediately at [email protected].

4. Order and Payment Terms

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We reserve the right to refuse any order.

4.2 Pricing

All prices are in USD and exclude applicable taxes and duties. We may adjust prices due to errors or market changes.

4.3 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.4 Shipping

Shipping options include:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days after dispatch)

We ship globally except certain remote areas in Asia. International customers may incur customs fees.

5. Returns and Refunds

5.1 Return Policy

We offer 15-day returns from delivery date for unworn items in original condition with tags attached. Some items are marked final sale.

5.2 Return Process

  1. Email [email protected] with your return request
  2. Receive RMA number and instructions
  3. Ship to: Ugg Shop Returns, 10508 Kovats Court, Louisville, US 40223
  4. Allow 3-5 business days for inspection after receipt

5.3 Refunds

Approved refunds are processed to original payment method within:

  • Credit cards: 5-10 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless due to our error.

6. Intellectual Property

All content on our site, including logos, text, and images, is our property or used with permission. You may not:

  • Reproduce, distribute, or create derivative works
  • Use our trademarks without express written permission
  • Use automated systems to access our content

7. Limitation of Liability

To the fullest extent permitted by law:

  • We’re not liable for any indirect, incidental, or consequential damages
  • Our total liability is limited to the purchase price of the product
  • We’re not responsible for delays outside our control

8. Governing Law

These terms are governed by the laws of the United States. Any disputes shall be resolved in the courts of Louisville, Kentucky.

9. Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

10. Contact Us

For questions about these Terms:

Email: [email protected]
Address: 10508 Kovats Court, Louisville, US 40223